1. Delivery Coverage
We currently ship throughout Malaysia, including:
- Peninsular Malaysia
- Sabah
- Sarawak
International shipping may be added in the future.
2. Processing Time
- Orders are processed within 1–2 business days after payment confirmation.
- Orders placed on weekends or public holidays are processed the next business day.
3. Shipping Duration
Peninsular Malaysia
- Standard Delivery: 3–5 business days
- Express Delivery: 1–3 business days
Sabah & Sarawak
- Standard Delivery: 5–10 business days
- Express Delivery: 3–5 business days
Delivery times may vary due to weather, courier issues, peak seasons, or unforeseen circumstances.
4. Shipping Fees
Shipping fees are based on:
- Total weight/size of products
- Delivery location
- Shipping method chosen
Shipping charges are displayed before checkout confirmation.
5. Order Tracking
Once your order is shipped, you will receive:
- Tracking number
- Courier service details
- Tracking link
6. Failed Deliveries
If a delivery is unsuccessful due to:
- Wrong or incomplete address
- Recipient unavailable
- Failure to collect from courier branch
The package may be returned to us. Re-delivery fees may apply.
7. Lost or Damaged Parcels
If your parcel is lost, damaged, or tampered with:
- Contact us within 48 hours of receiving the item.
- Provide photos, videos, and tracking number.
- We will file a claim with the courier.
We will arrange a replacement or refund, depending on the situation.