Refund and Returns Policy

1. Return Eligibility

You may request a return if:

  • The received item is defective or damaged
  • You received the wrong product
  • The item does not match the description on our website
  • The product is unused, sealed, and in original packaging

2. Non-Returnable Items

We cannot accept returns for:

  • Clearance or sale items
  • Custom or personalized items
  • Opened hygiene-related products (mats, pillows, wearable items)
  • Items damaged by customer misuse or modification

3. Return Window

You must submit a return request within:

  • 7 days of receiving your order

Requests made after this period may not be accepted.

4. Return Procedure

  1. Contact us via email or phone:
  2. Provide:
    • Order number
    • Photos/video evidence
    • Reason for return
  3. Our support team will review your request within 1–3 business days.
  4. If approved, we will provide the return shipping address and instructions.

Customers are responsible for return shipping fees unless the return is due to our error (wrong or defective item).

5. Inspection & Approval

After receiving the returned item, our team will inspect it for:

  • Condition
  • Completeness
  • Original packaging
  • Validity of claim

We will notify you of approval or rejection.

6. Refunds

If approved, refunds will be processed within 7–14 business days to your original payment method.

Refunds will not include:

  • Shipping fees
  • Cash-on-delivery charges
  • Handling fees

Unless the return is caused by our mistake.

7. Exchanges

If you want an exchange:

  • Follow the return process
  • Place a new order for the replacement product

Exchanges are subject to stock availability.

8. Warranty Claims

If your product includes manufacturer or store warranty:

  • Warranty terms will be stated on the product page
  • Claims must be submitted with proof of purchase
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